{"id":5539,"date":"2024-08-01T05:05:00","date_gmt":"2024-07-31T20:05:00","guid":{"rendered":"https:\/\/couger.co.jp\/news-en\/?p=5539"},"modified":"2024-11-01T07:56:11","modified_gmt":"2024-10-31T22:56:11","slug":"abdi-ridgelinez-rachel","status":"publish","type":"post","link":"https:\/\/couger.co.jp\/news-en\/2024\/08\/01\/abdi-ridgelinez-rachel\/","title":{"rendered":"Autobacs Seven Group Begins Trial of Humanoid AI Assistant \u201cRACHEL\u201d for Customer Support Aligned with Customer Needs in Digital Lab"},"content":{"rendered":"\n

Autobacs Digital Initiative Inc. (Note 1, hereinafter referred to as ABDI), Couger Inc. (Note 2, hereinafter referred to as Couger), and Ridgelinez Inc. (Note 3, hereinafter referred to as Ridgelinez) have launched a trial of a customer service experience powered by the humanoid AI assistant \u201cRACHEL,\u201d provided by Couger, at the Autobacs Seven Group\u2019s Digital Lab (Note 4) starting on August 1, 2024. This trial, using RACHEL for customer service, aims to address the increasingly complex needs of customers in the retail industry, where labor shortages are growing more severe, and to reduce the burden on store staff by enhancing the customer purchasing experience.<\/strong><\/p>\n\n\n\n

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Autobacs Seven Group Digital Lab<\/figcaption><\/figure>\n<\/div>\n\n\n\n
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RACHEL\u2019s Customer Service Interface<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n

At Autobacs, a retailer specializing in car accessories, staff are required to have a high level of expertise due to the complex purchasing process, which involves confirming compatibility between products and vehicle models and handling installations in the PIT (Note 5). Given the increasing severity of labor shortages, the swift evolution of the automotive industry, and the emergence of new customer needs, the use of technology is essential for enhancing the customer experience in selling cars and related products.<\/p>\n\n\n\n

ABDI is exploring technology-driven customer service that allows customers to easily find the products they need, providing an experience similar to in-person assistance. The RACHEL assistant used in this trial employs voice, facial expressions, and gestures to offer human-like communication suited to each situation, helping customers better understand the products and services.<\/p>\n\n\n\n

Trial Overview<\/strong><\/strong><\/h3>\n\n\n\n

This trial aims to assess whether customers can intuitively understand complex product selection and procedures with the help of RACHEL\u2019s guidance.<\/p>\n\n\n\n

Trial Period<\/strong>\uff1aAugust 1, 2024 \u2013 September 30, 2024
Location<\/strong>\uff1aAutobacs Digital Lab
\u3000\u3000\u3000\u3000\u3000NBF Toyosu Canal Front 2F, 5-6-52 Toyosu, Koto-ku, Tokyo
Content<\/strong>\uff1a
Visitors to the Digital Lab will have the opportunity to experience RACHEL\u2019s customer service interface via tablets in a simulated environment. Specific features include:<\/p>\n\n\n\n